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Front Office Manager Required Zanzibar Urban/West

Posted by Antonie Du Preez Private Ocean Paradise Resort & Spa, Pwani Mchangani

Front Office Manager
Reporting to:
General Manager

About FOM:
A front Office Manager is the Senior Person in the Hotel Management team. Our Hotel is looking to recruit a well organized and strong candidate to take over the Front Office Department.

• Manage and monitor activities of all employees in the Front Office department making sure they are adhering with the standards of excellence and to the guidelines set in the employee job description, hotel policies and procedures, coaching, training and correcting where needed.
• Maintain a professional and high quality service oriented environment at all times.
• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Inform all Front Office staff of daily activities, group, honeymooners and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
• Set Front Office Budget and remain on the budget
• Work closely with the Housekeeping Department and other departments like Maintenance, Guest Relation and Kitchen as well as Sales and Marketing to improve guest services and foster cross departmental communication.
• Hold daily before duty department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
• To implement office policies, rules and regulations as well as Operational Procedures
• Monitor and record long distance phone calls
• Maintain office equipment
• Prepare department time sheets (Duty Roster)
• Staff Attendance Management (absentees, Sick, Leaves and presence)
• Ensure protection and security of files and records in the department
• Confidentiality of the information
• Plan and implement office systems
• Maintain and replenish inventory
• Conduct site inspections of the Resort with suppliers & clients when requested or required.
• Maintain thorough knowledge of facilities & service offering.
• Draft policies & procedures where needed.
• Draft needful documentation for example forms to be completed.
• Willing to work morning/afternoon shifts and/or double shifts as per operational requirements.
• Once a week duty manager shift when required.

• Must maintain strict confidentiality of information of the office and clients
• Be honest and trustworthy
• Be respectful
• Possess cultural awareness and sensitivity
• Be flexible
• Demonstrate sound work ethics
• Very strong personality, yet not offensive.
• Ability to execute authority
• Be able to distinguish between personal & work relations
• Problem solving and good decision making

• Excellent interpersonal skills
• Team building skills
• Decision making skills
• Very effective organizational skills
• Computer literate (Microsoft Excel, Word, Outlook etc.)

• 3+ years working experience onFront office Management level.
• Able to use hotel’s property management system (FIDELIO)
• Reservations will be an advantage
• Diploma or above in Hospitality Management
• Able to speak, write & read English fluently
• Additional languages German, Dutch, French, Chinese will be an advantage.
3 to 5 years Full time Local
✔ Do not forget to mention AFRIBABA during your call!
✔ Apply for this job offer
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